Loadx Service Terms
These service terms ("Terms"), and Privacy Policy ("Privacy Policy")together, manage the usage and access of different services provided by Loadx. Including our webpage("Loadx"), application ("Apps"), all content ("Content"),software("Software") and all services related to us (collectively referred to as"Services").
By agreeing to these terms, you agree to the privacy policy.
These terms and privacy policies (collectively referred to as"Agreement")This constitutes a legally binding agreement between you and Loadx, so please read it carefully.
1.check and accept
By using and/or accessing the service, you, on behalf of yourself or the person you represent ("You"), agree to comply with these terms and privacy policies, and are legally bound by them, including being responsible for any expenses incurred by you in using the service.
If you accept these terms on behalf of your employer or other entity, you declare and guarantee that: (i) you have sufficient legal authority to ensure that your employer and other entity comply with this agreement; (ii) You have read and understood this agreement; And (iii) you, on behalf of the party you represent, agree and agree to this agreement
By creating an account using our services, you indicate that you are at least eighteen (18) years old or at least of majority age in the jurisdiction where you reside or use the services, or that you are a valid legal entity and the registration information you provide is accurate and complete
These terms or certain parts of the privacy policy may not apply to your specific use of the service. Therefore, if you do not agree with any part of this agreement that applies to you, you may not use our services
For the avoidance of doubt, this agreement governs your access and use of the services through any means or channels, including any access or use related to routers or other products provided by Loadx ("Hardware")
2.Modify
Loadx can update these terms at any time without prior notice. Unless otherwise specified, each update of the terms shall take effect from the time the revised terms are published on the website. If you continue to use the service after these changes take effect, it means that you agree and agree to the revised terms. The latest version of the terms is provided on the website. You understand and agree that you have an obligation to review these terms from time to time in order to understand the current rules and obligations. Notification of any core changes to the terms will be provided to subscribers via email to the email address provided to us and/or banners or pop-up messages posted on the website and/or your account.
3.Privacy Policy
Loadx is committed to protecting your privacy and will not collect or record browsing history, traffic destinations, data content, DNS queries, or IP addresses of user links from subscribers connected to our services. During your registration period, we may collect some personal information such as your name, email address, and payment information. We only collect the necessary information for providing the service correctly
You can find detailed information related to data collection in the privacy policy. Please review the privacy policy comprehensively to have a clear understanding of how we handle your information, your rights, our rights, and our commitment to data protection
4.Subscribe
After registering an account on the website or application ("Account"), you can use our services. By subscribing to the service, you agree to become a subscriber ("subscriber") within the time period you have selected. The website provides a complete list of subscription plans and pricing. Loadx reserves the right to modify subscription fees or charge new fees at any time on the website, your account, or by sending reasonable advance notice via email. Any changes to pricing will not affect the current subscription period of subscribers and will take effect after renewal. Subscription purchases and refunds are processed through multiple third-party payment companies. To learn more about these third-party payment companies and how they process your data, please refer to our privacy policy.
When your payment method supports it, the plan will automatically renew by default at the end of the billing period. By default, the renewal period is the same as the billing period of the original subscription. The subscription fee will be automatically charged according to the payment method you selected last time. If you want to stop automatic renewal, you can do so through your account or by sending an email toforchen2023@gmail.com. By default, when you use payment methods that support automatic renewal (such as credit card or PayPal), automatic renewal will be turned on, while when you use payment methods that do not support automatic renewal (such as Bitcoin), automatic renewal will be turned off.
Monthly paid subscriptions can grant you one (1) license to use our VPN service on up to eight (8) different devices at any given time. If you want to use the service on more than eight (8) devices at once, you can (i) use Loadx on your router, (ii) purchase additional subscription plans, or (iii) purchase additional licenses through the "Volume Licensing" option. For more information about our Volume Licensing program, please go toforchen2023@gmail.com.
You understand that it is your responsibility to keep your account information confidential. You are fully responsible for all activities on your account. If you discover or suspect that someone has accessed your account without your authorization, or that any of your passwords (i.e. account password Loadx Keys master password) have been compromised, we recommend that you notify us immediately so that we can take appropriate action. For specific information on the password and recovery code for the Loadx key, please refer to Section 5.
5. Loadx keys
By registering your account and subscribing to the service, you will automatically be granted access to our proprietary built-in password manager ("Loadx Keys"). You can use the Loadx key (if available) during any free trial period, regardless of which subscription plan you choose (if available).
Your access to the Loadx key is password protected. We strongly recommend that you choose a password different from your account password for better protection. Please ensure that you store the provided recovery code in a secure location, as if you forget your master password, accessing your Loadx Keys account will require this code. For security reasons, if you forget the master password and recovery code, you will not be able to access the information stored in the Loadx key. If you are unable to access the information added to the Loadx key, we will also be unable to recover that information. These information are encrypted, and Loadx cannot access or decrypt the information added to the Loadx key.
Even if you decide to stop using our VPN service, you can continue to use the Loadx key. Your account will remain active, and even if you have ended your subscription, the information added to the Loadx key will still be available for you to access.
No matter how many devices you choose to connect to our VPN service, each account will be linked to a Loadx key.
6.Refund Policy
You can cancel your account for any reason within thirty (30) calendar days after your first purchase, and you will receive a full refund ("Refund Guarantee").
If the subscriber can prove that the service is unavailable or unavailable during the subscription period and has made reasonable attempts to contact Loadx to resolve the issue, Loadx will decide at its own discretion whether to consider refunds for purchases exceeding the 30 day purchase window period. In this case, Loadx can refund users a proportionate amount of service fees paid during the period of service unavailability or unavailability
Refunds are usually processed within seven (7) days and will be made in the original payment form used at the time of purchase. All refunds are sent in US dollars, so the refund amount may differ from the amount originally paid in local currency or Bitcoin (for example, due to foreign exchange and handling fees related to your payment method)
Any changes to the original purchase, such as upgrading to an extended billing period or purchasing additional licenses under the same account, shall constitute a waiver of the refund guarantee option. To apply for a refund based on the refund guarantee, please send your request to the following email address:forchen2023@gmail.com
Subscription through the Apple App Store (iTunes) is considered an in app purchaseThe user is unable to obtain a 30 day refund guarantee for Loadx. On the contrary, users can apply for a refund through the Apple App Store, which is processed byApple support。
7.Acceptable Use Policy
Our services may come from around the world, so it is your responsibility to evaluate whether your use of the services complies with applicable laws and regulations. If you are in any country/region you are using or accessing, you may not be able to access the service
Regardless of when using the service, you must comply with these terms and applicable laws, regulations, and policies
Loadx aims to provide the best possible service to all of our subscribers. In this sense, we demand that you do not abuse our content or services. Misuse refers to any use, access, or interference with content or services that violates the terms or applicable laws and regulations
To protect our services from abuse or harm to others, Loadx reserves the right to take appropriate measures when using our services in violation of these terms and applicable laws. You agree that if we have absolute discretion to believe that you have abused the service, Loadx may restrict your access to any part of the service, terminate your account, or take any other legal measures required by law without refunding the paid service
Do you agree to use our services
Sending or transmitting unsolicited advertisements or content (i.e. "spam") through services.
Sending, posting, or transmitting any illegal, hateful, threatening, insulting, deceptive, or defamatory content through services; Infringement of intellectual property rights of Loadx or third parties; Infringement of privacy; Or incite violence or any illegal behavior.
Upload, download, publish, copy, or distribute any content protected by copyright or any other proprietary rights without prior permission from the proprietary content owner/licensor.
Upload, download, publish, copy or distribute any content that contains sexual or explicit descriptions of minors, or is subject to similar restrictions/prohibitions in your country.
Engage in any restriction or prohibition on the use or enjoyment of services by any other subscriber.
Attempting to access, detect, or connect to computing devices (i.e. any form of "hacker attack") without proper authorization.
Attempt to compile, utilize, or distribute a list of IP addresses that Loadx operates with the service.
Use the service for any purpose other than legal purposes.
8.Permit
Subject to your compliance with these terms, Loadx grants you a global, non exclusive, non re licensable, fully revocable, and limited license to download and use the services. It is strictly prohibited to modify, distribute to unauthorized parties, reverse engineer, or use the service in any way without the explicit authorization of Loadx in this clause
Unless expressly agreed in writing by Loadx, the use of any materials subject to the intellectual property rights of Loadx is prohibited. The services or any content contained in or related to these terms shall not be construed as granting any license or right to any intellectual property rights to Loadx by implication or otherwise
9.Content, language, translation, and social interaction
All of our content is written in English. Any translation of our content is done with the utmost effort. We do not guarantee the accuracy of the translated content
All of our content is written in Chinese. Any translation of our content is done with the utmost effort. We do not guarantee the accuracy of the translated content. We may occasionally post content related to our services or other topics that we believe you may be interested in on our website, social media, creating discussion forums, blogs, or other electronic channels. In some cases, subscribers and non subscribers can express their views on the content and communicate with each other. You are fully responsible for all information, content, opinions, or materials you publish on such channels. Loadx is not obligated to supervise such discussions, but we can make our own decisions and delete any content published within them. Loadx makes no representations or assumes any responsibility for the information, content, opinions, or materials published by subscribers or non subscribers on the aforementioned channels to the fullest extent permitted by applicable law.
10.Third-party websites
Loadx may provide you with third-party content or links to third-party websites. Loadx is not responsible for the availability of content provided by third parties, as they are not controlled or supervised by Loadx and may have different terms of use and policies. Your access to any websites, services, or content provided by third parties through our services does not imply any relationship between Loadx and such third parties.
11.Partner Services
Loadx may occasionally provide access or promotional benefits to partner services, applications, or websites ("Partner Services") as an additional advantage of the service. The partner services have not been integrated or merged with the services, and your interaction with any partner services is subject to their own applicable terms. Loadx will never share your personal information with any partner service provider
Loadx does not guarantee the behavior, functionality, or content of partner services, or any transactions you may enter into with any partner service provider, nor does it assume any responsibility, nor does it guarantee compatibility or ongoing compatibility between services and partner services. The risk of using partner services is entirely borne by you. Therefore, any issues arising from or related to your use of partner services should be directly resolved by you and the partner service provider
12.Disclaimers
We will strive to prevent website or service interruptions. However, these are provided on an "as is" and "available" basis, and we do not explicitly or implicitly guarantee the accuracy of any materials or information provided through the website or service, or their suitability for any specific purpose. To the maximum extent permitted by applicable law, we expressly disclaim any form of warranty, whether express or implied, including but not limited to warranties of merchantability or fitness for a specific purpose or non infringement. We do not guarantee that the service will meet your requirements, or that the service will be uninterrupted, timely, safe, or error free, or that defects (if any) will be corrected. You acknowledge that you are solely responsible for the risks and discretion associated with accessing the website and/or services
The coverage, speed, server location, and quality of VPN services may vary. Loadx will attempt to make the service always available. However, due to various factors beyond our control, services may become unavailable, including but not limited to emergency situations; Third party service failure; Transmission, device or network issues or limitations, interference or signal strength; And can be interrupted, rejected, restricted, or reduced. We are not responsible for data, message, or page loss, non delivery, delay, or misleading caused by service, communication service, or network interruption or performance issues. We can decide to impose usage or service restrictions, suspend services, terminate accounts, or block certain types of usage at our discretion to protect Loadx, subscribers, or services. The accuracy and timeliness of the received data cannot be guaranteed; There may be delays or omissions
Loadx reserves the right to investigate matters that we believe violate these terms. We may, but are not obligated to, at our discretion and without notice, delete, block, filter, or in any way restrict any materials or information that we believe to actually or potentially violate the limitations set forth in this clause, as well as any other activities that may hold Loadx or our clients responsible. These rights include the right to terminate your account or take any other legal measures required by law. Loadx assumes no responsibility for our failure to prevent such materials or information from being transmitted through the service and/or to your computing device
13.limitation of liability
To the maximum extent permitted by applicable law, Loadx shall not be liable to any subscriber or other individual for any loss or damage that may occur:
Any malfunction or interruption of services;
Any act or omission of any third party involved in providing you with services or the data contained therein;
Any other reason related to your access or use, or inability to access or use any part of this website or its content;
You have failed to comply with this agreement;
You have failed to comply with this agreement;
The cost of purchasing substitute goods or services; perhaps
Unauthorized access or modification of your transmission or data, regardless of whether the circumstances leading to such reasons are within the control of Loadx or any third-party supplier providing software, services, or support for the website or service.
Under no circumstances shall Loadx and its partners, affiliates, subsidiaries, members, officers or employees be liable for any direct, special, indirect, consequential or consequential damages, or any other type of loss or damage, even if they have been informed of their potential. The above provisions do not apply to the scope prohibited by applicable laws.
14.Compensate
You agree to indemnify, defend, and hold Loadx, its officers, directors, employees, members, partners, agents, and suppliers, as well as their respective subsidiaries, officers, managers, employees, members, shareholders, partners, and agents, harmless from any and all claims and expenses, including attorney's fees, arising from your use of the Services, including but not limited to your breach of this Agreement. We have the exclusive right to defend and control any matter that requires compensation from you at our discretion. However, our assumption of such defense or control shall not exempt you from any compensation obligations.
15.Charge
If we receive a refund notice (as defined below), we reserve the right to immediately suspend the use of the service without prior notice. Contacting your bank or credit/debit card provider and refusing, canceling, or questioning any payable fees related to your use of the service ("Chargeback") will be considered a violation of your payment obligations under these terms. We also reserve the right to object to any chargebacks received related to your account (although we are not obligated). If we believe that you have maliciously requested a refund, we may choose to delete your account and take reasonable measures to restrict your future use of our services.
16.Choice of law
This agreement shall be governed by and construed in accordance with the laws of Singapore, excluding rules governing conflicts of law.
17.Dispute Resolution
By accepting these terms and/or using the Services, you irrevocably agree that all disputes arising from or related to this Agreement or the use of the Services shall be finally resolved by the applicable court located in Singapore.
18.Transference
If Loadx is acquired or merged with a third-party entity, Loadx may, without prior notice to you, transfer this Agreement and its rights and obligations under this Agreement to a new legal entity, which shall be bound by these same rights and obligations. The rights and obligations of both parties under this agreement shall be binding on their successors and permitted assigns, and shall be in favor of their respective interests. Any transfer that does not comply with the provisions of this agreement shall be invalid.
19.Final clause
If any provision of this Agreement is deemed invalid or unenforceable, such provision shall be interpreted in a manner consistent with applicable law to reflect its original intention, and the remaining provisions of this Agreement shall remain in full force and effect. The failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision, nor shall it be deemed a waiver of any subsequent breach or default.